Tag Archives: Customer

5% of Google My Business Listing Views Result in a Customer Action

A new study of 45,000 local businesses reveals how customers are finding and interacting with Google My Business listings. New research from BrightLocal explores Google My Business insights trends for 36 different industries across 4 countries. The study aims to establish benchmarks for profile views, searches, actions, photos, calls, and overall growth. Here are some […]

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A Complete Guide to Social Media Customer Service

Social media was created with the idea of dialogue in mind, so it’s not surprising that more and more users choose it as the main channel of communication with brands. According to a study by J.D. Power, 67 percent of consumers have used a company’s social media site for servicing; therefore, having a social customer […]

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